Policies

Purchases & Returns

When purchasing from My Breed Is Best you agree to all the policies listed on this page. If you have any questions, contact our team at hello@mybreedisbest.com we would be happy to assist you!

Payments
All of the prices displayed on our website are in USD. We accept all major credit cards, as well as payment by PayPal. 

Order Changes
If you would like to make changes please contact us within 24 hours of placing your order. After this time your order has already gone into production by our team and we can not make any further changes. 

Order Cancellation
We will accept order cancellations within 12 hours of placing your order. After this time, your order will be in production and we will no longer be able to process a cancellation.  Please email us at hello@mybreedisbest.com if you need to cancel your order within 12 hours of placing it. 

Returns and Refunds
We offer easy, no hassle returns within 15 days of receiving you order. To initiate a return, email hello@mybreedisbest.com and include your original order number, the reason for your return, and refund or exchange preference. 

Things to note:
‚ÄĘ All sale items are final sale
‚ÄĘ All custom products with artwork of your pet are final sale
‚ÄĘ All original and return shipping fees are non-refundable
‚ÄĘ Items must be unworn, unwashed, and in original condition and packaging
‚ÄĘ Allow 2-5 business days for us to process your return once items are received.

Incorrect/Defective Orders
If your order arrives and it is incorrect or defective in anyway please email hello@mybreedisbest.com with your order number and a photo of the incorrect/defective product. Our team will be be happy to assist in providing a refund or replacement.

Custom Artwork 
Our artists work hard to capture your pet's personality when creating the custom artwork. Please remember that this is an artist rendering of your pet based on the photo you submitted, and because of this we can not accept returns or refunds if the art is not done to your preference. 


Shipping

It is important to ensure the delivery address you enter at checkout is 100% correct. My Breed Is Best takes no responsibility for packages delivered to an incorrect address provided by the customer. If you need to update your address please contact us within 24 hours of placing your order. 


Shipping Time
Shipping estimates vary by country and are not guaranteed. These estimates are provided to us by the shipping carriers and are subject to change. We can not guarantee delivery by a specific date and we can not refund shipping costs if delivery delays occur. 

Shipping Upgrades
If you wish to have your package shipped using express shipping you must select this option at checkout. If you didn't purchase express shipping during checkout we may still be able to upgrade your order if you contact us within 24 hours of placing it. After that, your order has gone into processing and we will no longer be able to upgrade your shipping method. 

Lost / Delayed Packages
If your order does not arrive by the estimated delivery date please email us. If your package is lost in the mail, or delayed past 60 days of the date you placed your order we will offer a reshipment or a refund. Lost package claims must be made no later than 4 weeks after the estimated delivery date.  

Customer Pick-Up Responsibility 
If the shipping carrier is unable to deliver your package it will be available for pickup at your local depot. It is your responsibility to pick up your package within a reasonable timeframe otherwise the parcel may be returned or destroyed by the shipping company. Please refer to the carrier policies for more information regarding refused or undelivered packages. My Breed Is Best takes no responsibility for packages that are not picked up by the customer on time. 

Delivery Claims
If you are experiencing a delivery issue or your tracking information states that your packages was delivered by the carrier but you did not receive it please contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
 
My Breed Is Best does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or reshipments for packages that the carrier confirms as being delivered. 

If you have any questions about any of the policies listed on this page you can contact us at hello@mybreedisbest.com
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